Returns & Exchange Policy
At Buluury Mirri, we want you to love every purchase. If something isn’t right, we’re here to help.
Return Eligibility
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused and unworn
- Product must be in original packaging
- Tags must still be attached
- Item must be free from stains, perfumes, or damage
Items that do not meet these conditions may not qualify for return or exchange.
Exchange Policy
We offer exchanges for:
- Size issues
- Defective products
- Incorrect items received
Exchange Conditions
- Exchange requests must be made within 7 days of delivery
- Product must remain in original condition
- Exchange depends on stock availability
If the requested size or item is unavailable, store credit or an alternative option may be offered.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos of:
- The item
- Packaging
- Invoice/order number
After verification, we will arrange a replacement or suitable resolution.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Worn or washed products
- Customized/personalized items
- Accessories (if applicable)
Shipping Responsibility
Return Shipping
Customers are responsible for return shipping costs unless:
- Wrong item was sent
- Product arrived damaged
- Item has a manufacturing defect
Exchange Shipping
Shipping charges for exchanges may apply depending on location and delivery service.
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method or store credit
Shipping fees are non-refundable unless the error was on our side.
Contact Us
For return or exchange requests, please contact our support team with your order details before sending any item back.
Thank you for shopping with Buluury Mirri.