Customer Care · Orders · Shipping · Sustainability
BULUUY MIRRII
Customer Care & FAQ
Everything you need to know about ordering, shipping, payment, and caring for your Buluuy Mirrii piece.
Ways to Reach Us
Within 48 Hours
Mon–Fri, 9am–5pm AEST. Allow extra time around collection launches.
Before You Order
Size or fabric questions? Contact us first — we love helping you find the right piece.
Shipping
Shipping within Australia
We ship all Buluuy Mirrii orders across Australia via tracked courier and Australia Post services. All domestic orders are dispatched from our studio in Australia and include full tracking from the moment your parcel leaves us.
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer standard and express domestic shipping options.
on orders over $250
under $250
all orders
Please note: Shipping rates and free shipping thresholds are subject to change. Current rates will always be displayed clearly at checkout before you complete your purchase.
Delivery Timeframes
When to expect your order
Australia Wide Shipping Standard: 7 to 10 business days Express: 3 to 5 business days
| Destination | Standard | Express |
|---|---|---|
| Sydney / Melbourne / Brisbane | 2–4 business days | 1–2 business days |
| Adelaide / Perth / Canberra | 3–6 business days | 2–3 business days |
| Regional & Rural Australia | 5–10 business days | 3–5 business days |
| Northern Territory | 7–12 business days | 4–7 business days |
Peak periods: During high-volume periods such as collection launches, holidays, and sale events, delivery timeframes may be slightly longer than usual. We recommend selecting express shipping if your order is time-sensitive.
International Shipping
Shipping worldwide
Buluuy Mirrii ships internationally to a growing list of countries. International orders are dispatched via tracked international courier and Australia Post International services. Shipping costs and estimated timeframes are calculated at checkout based on your destination.
New Zealand
Estimated 14+ business days from dispatch. Express options available.
United Kingdom & Europe
Estimated 14+ business days from dispatch. Express options available.
United States & Canada
Estimated 14+ business days from dispatch. Express options available.
Rest of World
Estimated 14+ business days, varying by destination.
Customs, duties & taxes: International orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the recipient and are not collected or controlled by Buluuy Mirrii. We recommend checking your country's import rules before ordering.
All international parcels are shipped with full tracking. Once your order is dispatched you will receive a tracking number via email. Please note that international tracking updates can sometimes be delayed as parcels move through customs.
Order Processing
Before your order is dispatched
All Buluuy Mirrii orders are carefully prepared and quality-checked before dispatch. Because many of our pieces are handcrafted or made in very limited quantities, we ask that you allow the following processing times before your order is shipped.
Ready-to-Wear Orders
In-stock ready-to-wear pieces are processed and dispatched within 1–3 business days of your order being placed. You will receive a dispatch confirmation email with your tracking details once your order has left our studio.
Limited Edition & One-of-a-Kind Pieces
Limited edition and one-of-a-kind garments may require up to 5 business days for processing as each piece undergoes an individual quality review before dispatch. We will contact you if there is any unexpected delay with your specific piece.
Pre-Order Items
Pre-order garments have their own estimated dispatch dates, which are listed clearly on the product page at the time of purchase. See the Pre-Orders section below for full details.
Mixed Orders
If your order contains both in-stock and pre-order items, we will contact you to confirm whether you would like the order dispatched in parts or held until all items are ready.
Business days: Processing and dispatch occur Monday to Friday, excluding Australian public holidays. Orders placed over a weekend or on a public holiday will begin processing the next available business day.
Order Tracking
Tracking your parcel
Once your order has been dispatched, you will receive an automatic email containing your tracking number and a link to track your parcel in real time. All domestic and international orders include tracking as standard.
Check Your Dispatch Email
Your tracking number will be in the dispatch confirmation email sent to the address you provided at checkout. Check your spam or junk folder if you cannot find it.
Track via Australia Post or Courier
Use your tracking number at auspost.com.au or the relevant courier's website. Tracking information may take up to 24 hours to update after dispatch.
International Tracking
International tracking updates may be less frequent as your parcel moves through overseas postal systems and customs. This is normal and does not indicate a problem with your order.
Parcel Not Updating?
If your tracking has not updated for more than 5 business days (domestic) or 15 business days (international), please contact us at media@buluuymirrii.com.au and we will investigate with the carrier on your behalf.
Delivery attempts: If a delivery attempt is unsuccessful, your parcel will be held at your nearest post office or depot. Please collect it within the advised timeframe to avoid it being returned to us. If a parcel is returned due to an incorrect address or uncollected status, re-delivery charges will apply.
Payment Methods
How to pay
We accept a wide range of secure payment methods. All transactions are processed through our encrypted checkout and no card details are stored by Buluuy Mirrii.
Visa & Mastercard
All major debit and credit cards accepted.
American Express
Amex cards accepted at checkout.
Apple Pay
Pay instantly using Apple Pay on compatible devices.
Google Pay
Securely pay using your Google Pay wallet.
PayPal
Use your PayPal account or guest checkout.
Afterpay
Buy now, pay in 4 instalments. Interest free.
Klarna
Flexible pay later and pay in 3 options.
Gift Cards
Redeem your Buluuy Mirrii gift card at checkout.
Currency: All prices on the Buluuy Mirrii website are displayed in Australian Dollars (AUD). If you are purchasing internationally, your bank or payment provider will convert the amount to your local currency at their applicable exchange rate.
Afterpay & Klarna
Buy now, pay later
We offer both Afterpay and Klarna as flexible payment options, allowing you to spread the cost of your order across multiple payments at no extra cost to you.
Afterpay
Split your purchase into 4 equal fortnightly payments. No interest, no fees when you pay on time. Available on orders up to $2,000 AUD. Simply select Afterpay at checkout and log in or create an account. Eligibility is determined by Afterpay.
Klarna
Klarna offers flexible options including Pay in 3 interest-free instalments and Pay Later. Select Klarna at checkout to see the options available for your order. Approval is subject to Klarna's assessment.
Please note: Afterpay and Klarna are independent services with their own terms, conditions, and eligibility criteria. Buluuy Mirrii is not responsible for decisions made by these providers. For queries about your Afterpay or Klarna account, please contact them directly.
Pre-Orders
Securing a piece before it drops
Pre-orders allow you to secure a Buluuy Mirrii piece from an upcoming collection or limited release before it becomes available. By placing a pre-order, you are reserving your piece ahead of production completion or stock arrival.
The estimated dispatch date for each pre-order item is clearly listed on the product page at the time of purchase. We will always do our best to meet these estimates, and will notify you by email if any delay occurs.
Full Payment at Time of Order
Pre-orders are paid in full at the time of purchase. This secures your piece and allows us to manage production accurately.
Estimated Dispatch Date
Each pre-order product lists an estimated dispatch window. This is the date your order will leave our studio — delivery time is in addition to this.
Dispatch Notification
You will receive a dispatch email with tracking information as soon as your pre-order leaves us. No need to follow up, we will come to you.
Cancelling a Pre-Order
If you wish to cancel a pre-order before dispatch, please contact us as soon as possible at media@buluuymirrii.com.au. We will do our best to accommodate your request before production begins. Once a pre-order has entered production or dispatch, cancellation may not be possible.
Mixing pre-order and in-stock items: If you order both in-stock and pre-order items together, we will contact you to discuss whether to dispatch in-stock items immediately or hold all items until the pre-order is ready.
Gift Cards
Give the gift of Buluuy Mirrii
Buluuy Mirrii digital gift cards are available for purchase via our website and make a beautiful and considered gift for anyone who appreciates handcrafted Indigenous fashion.
How They Work
Gift cards are delivered digitally by email to the recipient. They contain a unique code which can be entered at checkout to redeem the balance against any purchase. Gift cards can be used in full or part-payment.
Validity & Balance
Gift cards are valid for 3 years from the date of issue in accordance with Australian consumer law. The remaining balance can be used across multiple transactions. Gift cards cannot be redeemed for cash.
Lost or missing gift card emails? Please check your spam or junk folder first. If the email is not there, contact us at media@buluuymirrii.com.au with your order details and we will resend the gift card.
Gift cards cannot be used to purchase other gift cards. If you are purchasing a gift card as a present, we recommend double-checking the recipient's email address at checkout to ensure it reaches the right person.
Garment Care
Caring for your piece
Buluuy Mirrii garments are crafted from premium and often delicate fabrics. Proper care will ensure your piece retains its beauty, structure, and integrity for years to come. Always follow the care label inside your garment, the guidance below is a general reference by fabric type.
When in doubt, dry clean. For any Buluuy Mirrii piece you are unsure about, professional dry cleaning is always the safest option. Incorrect washing can damage delicate fabrics, embellishments, and structural elements that cannot be repaired.
Store your garments in a cool, dry place away from direct sunlight. Use padded hangers for structured pieces and fold delicate knits rather than hanging them. Garment bags are recommended for couture and special occasion pieces during storage.
Fabric Information
Our materials
Every fabric used in a Buluuy Mirrii collection is selected for its quality, drape, and alignment with our design vision. We work with a range of natural, blended, and performance fabrics depending on the garment's purpose and silhouette.
Silk, Linen & Cotton
We favour natural fibres for their breathability, drape, and connection to the natural world. Many of our signature pieces are made from pure silk, deadstock linen, or high-count cotton sourced from ethical suppliers.
Jersey, Ponte & Stretch Blends
For comfort-forward and relaxed silhouettes, we use high-quality jersey and ponte blends. These fabrics are chosen for their ease of wear, recovery, and how they move with the body.
Chiffon, Georgette & Structured
Couture and occasion pieces are made using delicate chiffons, georgettes, and structured fabrics including boning and interfacing. These require special care and handling, see the Care section above.
Deadstock & Sustainable Sourcing
Wherever possible, we incorporate deadstock and end-of-roll fabrics into our collections. These are high-quality materials that would otherwise go to waste, and using them is one way we limit our environmental footprint.
Full fabric composition and care information for every garment is listed on its individual product page. If you have a specific fabric question, including concerns about allergens or sensitivities, please contact us before ordering.
Sizing Help
Finding your perfect fit
Getting your size right before you order is the best way to ensure you love your Buluuy Mirrii piece from the moment it arrives. We have put together a comprehensive Sizing Guide covering measurement instructions, size charts for all garment types, fit notes, model reference sizing, fabric stretch information, and guidance for those between sizes.
Visit our Sizing Guide for full measurement charts, how-to-measure instructions, fit notes by silhouette, model height and size references, and custom sizing information. If you are still unsure after reading the guide, contact us at media@buluuymirrii.com.au — we are always happy to advise on a specific piece before you order.
Between Sizes?
As a general rule, size up. It is easier to have a garment taken in slightly by a local tailor than to let out a piece that is too small. For structured or boned pieces, sizing accuracy is especially important.
Not Sure About a Specific Piece?
Contact us with your measurements before ordering. We know our garments inside out and can tell you exactly which size will work best for your proportions and the specific cut of the piece you are considering.
Our standard ready-to-wear range runs from AU Size 6 (XS) to AU Size 18 (3XL). Custom sizing is available on selected styles for those outside this range, see our Sizing Guide for details.
Contact Us
We're here to help
Our team is small, passionate, and deeply invested in ensuring every Buluuy Mirrii customer has a beautiful experience before, during, and after their purchase. Please don't hesitate to reach out with any question, no matter how small.
Within 48 Hours
We respond to all enquiries within 1–2 business days, Monday to Friday, 9am–5pm AEST.
Send a messageMedia, press & wholesale enquiries: Please direct all media, editorial, collaboration, and wholesale enquiries to media@buluuymirrii.com.au with a short description of your proposal. We endeavour to respond to all enquiries within 5 business days.
Common questions
Still have a question?
Our team is here for you before, during, and after your order.